Please fix the password login page so it provides more details to the user. In our Denver portal XXXXXX-denver.techship.io (and I believe the rest), the password reset page is not specific about how complicated the password should be and allows the user to set it anyway, even though it won't work. So if the user makes their password pass123, it will not tell the user their password is too short, and that it needs a capital and special character. It makes the user think their simple password will work, when it won't.

The other problem with the password page is that it doesn't tell the user they don't have a login, it just sends them the link anyway. Please see user Mxxxx Lxxx, mxxxx@xxxxxx.com. She quit Quickbox and later came back. Her account was removed. When she came back she thought she could login again but since she didn't have an account anymore she keeps reaching out to IT because she says the password reset doesn't work. The actual issue is that she no longer has an account. If you could put a message in that says "No account for user mxxxx@xxxxxx.com found" or something to that effect, it would help a lot.

The next problem is that if I create her an account again, she doesn't receive an invite.

It seems like our users and IT always have problems with password resets for Techship. It shouldn't be so difficult and would the solutions are not complicated for you to implement. Can you please add a more modern password reset page that gives users more information if their password isn't challenging enough, or if their username doesn't exist?

I attached the photo of a common error from the password reset page also. It's always having a lot of trouble working.