Changelog
Follow up on the latest improvements and updates.
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new
techSHIP+
techSHIP MultiSite
techSHIP
Customize Cartonization with Dynamic Box Tagging
Customize packaging
for specialized orders with dynamic box tagging
in techSHIP
. This prevents shipping errors
by guaranteeing the system selects appropriate packaging for sensitive items.Assign
Tags
to predefined boxes to create a searchable library. Configure Order Management Rules
to trigger a Cartonize
action that filters candidate boxes by these tags.What's New
- Centralized Tag Management: Create custom tags via theBoxestab for specificClients.
- Tag Filtering: Filter candidate boxes by multiple tags in your rule sets. A box must possess every specified tag to be evaluated during cartonization.
- Intelligent Fallback: If theTagsfield is blank, the engine evaluates all predefined boxes for the client.
How to Find it
- Open a specific Clientand use theBoxestab to manage its tags.
- Open the Rule Setspage to create or edit an existing rule.
- Add a Cartonizeaction and use theTagsfield to filter applicable boxes.

⚠️ Tags are isolated at the
Location
level to ensure data integrity.Resources
techOMS
introduces an optional Virtual Allocation
workflow protecting inventory globally the moment an order arrives to prevent overselling
. Placing orders On Hold
before physical fulfillment secures stock instantly while maintaining flexibility.This workflow uses the
Hold Action
in order rules and your sales channel Delay
field—which defines the timer duration per channel—to create a secure window. This provides margins for fraud validation, late edits, or bundling before automatically transmitting data to fulfillment channels
.What's New
- Automated Inventory Protection: Entering theOn Holdstatus instantly reduces global availability, eliminating cross-channel conflicts.
- Flexible Order Management: Safely override automated timers usingRelease Hold And Sendor edit orders without risking physical allocation errors.
How to Find it
- Navigate to Order Rulesand configure theHold Action.
- Monitor countdowns via the Scheduled Oncolumn within theSales Order Queue.
- Manage delayed orders directly from the Sales Orderspage.

⚠️This workflow requires
beta sales channels
, is incompatible with split shipments
, and requires Techdinamics
activation.Resources
Learn more in our updated documentation:
Achieve granular visibility into regional order volumes and align them perfectly with your fulfillment strategy. The
Sales Insight
dashboard now delivers deeper geographic insights
, allowing you to analyze order density at the state or province level across the US
and Canada
.The updated
Order Distribution
map synchronizes directly with your warehouse data. Select one or multiple regions to instantly aggregate metrics and identify exactly where your orders originate and how they are fulfilled.What's New
- State/Province Drill-Down: Click directly on theOrder Distribution mapto zoom from the country level down to specific states or provinces.
- Standalone Country Filters: Quickly isolate data using dedicatedCountry buttonslocated directly below the map.
- Synchronized Warehouse Metrics: Select multiple regions on the map to aggregate data; theOrder Distribution by Fulfillment Centerchart dynamically updates to reflect the combined volume of your selections.
How to Find it
- Open the Sales Insightdashboard and scroll to theOrder Distribution and Fulfillmentsection.
- Use the +/- zoom controlsor click directly on regions within theOrder Distribution map.

Resources
Learn more in our updated documentation:
new
techSHIP+
techSHIP MultiSite
techSHIP
Smart Pricing AI Assistant for Instant Troubleshooting
Eliminate configuration guesswork and instantly resolve rating errors with the new context-aware
AI Assistant
for Smart Pricing
in techSHIP
. This intelligent tool acts as your immediate troubleshooting expert, explaining exact calculation steps and missing rates without contacting support.The assistant reads your specific
Custom Pricing Table
data to diagnose missing Service Levels
, accessorial application logic, and margin discrepancies.What's New
- Instant Diagnoses: Understand exactly why a specific charge applied or failed based on live table configurations.
- Context-Aware Analysis: The AI instantly reviews your activeService Levels,Accessorial Collections, andPricing Dimensions.
- Actionable Resolutions: Receive clear UI adjustment recommendations to directly fix pricing errors.
⚠️ The
AI Assistant
is currently in Beta
phase.How to Find it
- Navigate to Smart Pricingand edit aCustom Pricing Table.
- Press the AI Assistantbutton to open the chat panel.
- Enter your inquiry in the text areato begin troubleshooting.

Resources
Learn more in our updated documentation:
new
techSHIP+
techSHIP MultiSite
techSHIP
Automate Milestone Delivery Emails via OMR
Reduce customer support inquiries by automatically sending
milestone-based tracking emails
to your end customers.Configure a
Recipient Notifications
action within your Order Management Rules
to automatically trigger updates based on specific tracking milestones.What's New
- Proactive Updates: Keep customers informed automatically, minimizing manual tracking requests.
- Granular Control: Select exact tracking events that trigger an email directly within theRule Setsengine.
- Seamless Opt-out: Every email securely dispatched includes an automatic unsubscribe link for the end user.
How to Find it
- Edit the desired Rule Set.
- Create a New Actionin the desired location within your rule.
- Configure your action:
- Field: SelectRecipient notifications.
- Value: Choose your desired tracking events.

⚠️ Contact
Techdinamics
Support to activate this feature for your location before configuring your rules.Resources
Learn more in our updated documentation:
new
Carrier
techSHIP
Carrier Available: GLS Germany
GLS Germany
is now available in techSHIP
!About GLS Germany

GLS Germany
is a German parcel carrier
supporting domestic
and cross-border
shipping through the GLS network
. It is a strong fit for shippers managing Germany-based fulfillment flows
, with coverage for national deliveries
, Europe-wide parcel movement
, and express options
in techSHIP
.Supported Features
This integration includes the following features:
- Void
- Label References
If you're a
GLS Germany
customer and haven't configured this carrier in techSHIP
yet, reach out to your Techdinamics Sales Representative
to begin the onboarding process.Resources
Learn more in our updated documentation:
Ensure strict
data compliance
by automatically hiding sensitive customer data
on non-channel sales orders
. This reduces manual intervention and guarantees compliance with privacy rules
for orders brought into techOMS
via API
, file imports
, or manual entry
.The new account-level
retention setting
acts as a global fallback, triggering the automated redaction job
for sales orders lacking direct channel controls. If a sales channel
has its own PII retention configured, that specific channel setting naturally takes priority over this account-level rule.What's New
- Global Account Control: Define a standard retention window to safely redactPII dataacross all non-channelsales orders.
- Automated Compliance: The backgroundredaction jobautomatically scrubs addresses, emails, and phone numbers after the defined period.
- Multi-Source Protection: Enforces privacy policies exclusively on orders created viaAPI,Import Orders, orManualcreation.
How to Find it
- Editthe desiredAccount.
- Under the Maintab configure thePII retention days for non-sales channels (API, manual, and imported orders)setting.
- Press Save.

Resources
Learn more in our updated documentation:
new
techOMS
Upgraded KPI Analytics in techOMS
Evaluate your
business health
instantly with upgraded performance tracking directly within techOMS
. Identify operational bottlenecks faster by monitoring your order cancelation rate
alongside newly added and refined critical metrics.The
Organizational Insight
and Sales Insight
dashboards now feature a streamlined two-row layout for KPI Summary
tiles, introducing new data points and stricter calculations for precise strategic planning
.What's New
- Order Cancelation Rate: Track canceled orders against total valid orders, completely excludingDraftstatuses for precision.
- Total Order Value: View the complete subtotal revenue generated by valid orders at a glance.
- Stockout Rate: Monitor inventory health with a clear percentage of SKUs that have zero or negative available quantity.
How to Find It
- Click the Organizational InsightorSales Insightdashboard under theInsightssection in the left menu.
- Find the new KPIsin thefirst two rows.

Resources
Learn more in our updated documentation:
new
techSHIP+
techSHIP MultiSite
techSHIP
Build and Safeguard OMRs with AI and Snapshots
Building complex shipping logic in
techSHIP
is now dramatically faster
and safer
. These tools eliminate manual bottlenecks and prevent data loss during logic updates.Generate rules using natural language prompts with the
AI Assistant
, and instantly roll back changes using version control
inside the Snapshots
tab.What's New
- Conversational Rule Generation: Describe requirements in natural language to let theAI Assistantautomatically build thedecision tree.
- Rule Validation: Test your logic against real orders directly in the chat to ensureaccuracybefore applying changes.
- Version History: TheSnapshotstab logs every save, import, and rollback, allowing you to instantlyRestoreprevious states.
- Automated Summaries: PressGeneratewhen saving to create an AI-powered description of your modifications.
⚠️ The
AI Assistant
is currently in Beta
phase.How to Find it
- Navigate to the Rule Setspage and edit aRule Set.
- Press AI Assistant (Beta)to open the chat panel.
- Open the Snapshotstab to manage version history.

Resources
Learn more in our updated documentation:
new
techSHIP+
techSHIP MultiSite
techSHIP
Refund Manifested Orders Directly in techSHIP
You can now request
refunds
for processed orders even after a manifest
is finalized. This stops unwanted shipments and helps recover costs on closed manifests.Select one or multiple orders and use the
Refund
option from the Action
menu to automatically submit the refund request to the Carrier
.What's New
- Bulk Refund: Select multiple shipments from the grid and refund them simultaneously with a single confirmation prompt.
- Data Integrity: The system maintains the original manifest association for accurate reporting while clearing the tracking number at the order level.
- Automated Carrier Updates: Sends the exact refund or void request required by your supportedCarrier(Canada Postprocesses a direct refund, whileUPSandFedExprocess standard voids).
How to Find it
- Select the target orders from the My Orderspage or open a specificOrder.
- Open the ActionorActionsmenu.
- Click Refund.

⚠️ Ensure your user profile has the
Void, Refund, and Delete
permission enabled within Portal Users
.Resources
For more detailed information, please review the in-place articles directly within
techSHIP
.Load More
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