Changelog

Follow up on the latest improvements and updates.

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techSHIP+

techSHIP MultiSite

techSHIP

Customize Cartonization with Dynamic Box Tagging

Customize packaging
for specialized orders with
dynamic box tagging
in
techSHIP
. This prevents
shipping errors
by guaranteeing the system selects appropriate packaging for sensitive items.
Assign
Tags
to predefined boxes to create a searchable library. Configure
Order Management Rules
to trigger a
Cartonize
action that filters candidate boxes by these tags.
What's New
  • Centralized Tag Management
    : Create custom tags via the
    Boxes
    tab for specific
    Clients
    .
  • Tag Filtering
    : Filter candidate boxes by multiple tags in your rule sets. A box must possess every specified tag to be evaluated during cartonization.
  • Intelligent Fallback
    : If the
    Tags
    field is blank, the engine evaluates all predefined boxes for the client.
How to Find it
  1. Open a specific
    Client
    and use the
    Boxes
    tab to manage its tags.
  2. Open the
    Rule Sets
    page to create or edit an existing rule.
  3. Add a
    Cartonize
    action and use the
    Tags
    field to filter applicable boxes.
image
⚠️ Tags are isolated at the
Location
level to ensure data integrity.
Resources
techOMS
introduces an optional
Virtual Allocation
workflow protecting inventory globally the moment an order arrives to prevent
overselling
. Placing orders
On Hold
before physical fulfillment secures stock instantly while maintaining flexibility.
This workflow uses the
Hold Action
in order rules and your sales channel
Delay
field—which defines the timer duration per channel—to create a secure window. This provides margins for fraud validation, late edits, or bundling before automatically transmitting data to
fulfillment channels
.
What's New
  • Automated Inventory Protection
    : Entering the
    On Hold
    status instantly reduces global availability, eliminating cross-channel conflicts.
  • Flexible Order Management
    : Safely override automated timers using
    Release Hold And Send
    or edit orders without risking physical allocation errors.
How to Find it
  1. Navigate to
    Order Rules
    and configure the
    Hold Action
    .
  2. Monitor countdowns via the
    Scheduled On
    column within the
    Sales Order Queue
    .
  3. Manage delayed orders directly from the
    Sales Orders
    page.
image
⚠️This workflow requires
beta sales channels
, is incompatible with
split shipments
, and requires
Techdinamics
activation.
Resources
Learn more in our updated documentation:
Achieve granular visibility into regional order volumes and align them perfectly with your fulfillment strategy. The
Sales Insight
dashboard now delivers deeper
geographic insights
, allowing you to analyze order density at the state or province level across the
US
and
Canada
.
The updated
Order Distribution
map synchronizes directly with your warehouse data. Select one or multiple regions to instantly aggregate metrics and identify exactly where your orders originate and how they are fulfilled.
What's New
  • State/Province Drill-Down
    : Click directly on the
    Order Distribution map
    to zoom from the country level down to specific states or provinces.
  • Standalone Country Filters
    : Quickly isolate data using dedicated
    Country buttons
    located directly below the map.
  • Synchronized Warehouse Metrics
    : Select multiple regions on the map to aggregate data; the
    Order Distribution by Fulfillment Center
    chart dynamically updates to reflect the combined volume of your selections.
How to Find it
  1. Open the
    Sales Insight
    dashboard and scroll to the
    Order Distribution and Fulfillment
    section.
  2. Use the
    +/- zoom controls
    or click directly on regions within the
    Order Distribution map
    .
image
Resources
Learn more in our updated documentation:

new

techSHIP+

techSHIP MultiSite

techSHIP

Smart Pricing AI Assistant for Instant Troubleshooting

Eliminate configuration guesswork and instantly resolve rating errors with the new context-aware
AI Assistant
for
Smart Pricing
in
techSHIP
. This intelligent tool acts as your immediate troubleshooting expert, explaining exact calculation steps and missing rates without contacting support.
The assistant reads your specific
Custom Pricing Table
data to diagnose missing
Service Levels
, accessorial application logic, and margin discrepancies.
What's New
  • Instant Diagnoses
    : Understand exactly why a specific charge applied or failed based on live table configurations.
  • Context-Aware Analysis
    : The AI instantly reviews your active
    Service Levels
    ,
    Accessorial Collections
    , and
    Pricing Dimensions
    .
  • Actionable Resolutions
    : Receive clear UI adjustment recommendations to directly fix pricing errors.
⚠️ The
AI Assistant
is currently in
Beta
phase.
How to Find it
  1. Navigate to
    Smart Pricing
    and edit a
    Custom Pricing Table
    .
  2. Press the
    AI Assistant
    button to open the chat panel.
  3. Enter your inquiry in the
    text area
    to begin troubleshooting.
image
Resources
Learn more in our updated documentation:

new

techSHIP+

techSHIP MultiSite

techSHIP

Automate Milestone Delivery Emails via OMR

Reduce customer support inquiries by automatically sending
milestone-based tracking emails
to your end customers.
Configure a
Recipient Notifications
action within your
Order Management Rules
to automatically trigger updates based on specific tracking milestones.
What's New
  • Proactive Updates
    : Keep customers informed automatically, minimizing manual tracking requests.
  • Granular Control
    : Select exact tracking events that trigger an email directly within the
    Rule Sets
    engine.
  • Seamless Opt-out
    : Every email securely dispatched includes an automatic unsubscribe link for the end user.
How to Find it
  1. Edit the desired
    Rule Set
    .
  2. Create a
    New Action
    in the desired location within your rule.
  3. Configure your action:
  • Field
    : Select
    Recipient notifications
    .
  • Value
    : Choose your desired tracking events.
image
⚠️ Contact
Techdinamics
Support to activate this feature for your location before configuring your rules.
Resources
Learn more in our updated documentation:
GLS Germany
is now available in
techSHIP
!
About GLS Germany
canny base
GLS Germany
is a German
parcel carrier
supporting
domestic
and
cross-border
shipping through the
GLS network
. It is a strong fit for shippers managing
Germany-based fulfillment flows
, with coverage for
national deliveries
,
Europe-wide parcel movement
, and
express options
in
techSHIP
.
Supported Features
This integration includes the following features:
  • Void
  • Label References
If you're a
GLS Germany
customer and haven't configured this carrier in
techSHIP
yet, reach out to your
Techdinamics Sales Representative
to begin the onboarding process.
Resources
Learn more in our updated documentation:
Ensure strict
data compliance
by automatically hiding sensitive
customer data
on non-channel
sales orders
. This reduces manual intervention and guarantees compliance with
privacy rules
for orders brought into
techOMS
via
API
,
file imports
, or
manual entry
.
The new account-level
retention setting
acts as a global fallback, triggering the automated
redaction job
for sales orders lacking direct channel controls. If a
sales channel
has its own PII retention configured, that specific channel setting naturally takes priority over this account-level rule.
What's New
  • Global Account Control
    : Define a standard retention window to safely redact
    PII data
    across all non-channel
    sales orders
    .
  • Automated Compliance
    : The background
    redaction job
    automatically scrubs addresses, emails, and phone numbers after the defined period.
  • Multi-Source Protection
    : Enforces privacy policies exclusively on orders created via
    API
    ,
    Import Orders
    , or
    Manual
    creation.
How to Find it
  1. Edit
     the desired
    Account
    .
  2. Under the
    Main
    tab configure the
    PII retention days for non-sales channels (API, manual, and imported orders)
     setting.
  3. Press
    Save
    .
image
Resources
Learn more in our updated documentation:
Evaluate your
business health
instantly with upgraded performance tracking directly within
techOMS
. Identify operational bottlenecks faster by monitoring your
order cancelation rate
alongside newly added and refined critical metrics.
The
Organizational Insight
and
Sales Insight
dashboards now feature a streamlined two-row layout for
KPI Summary
tiles, introducing new data points and stricter calculations for precise
strategic planning
.
What's New
  • Order Cancelation Rate
    : Track canceled orders against total valid orders, completely excluding
    Draft
    statuses for precision.
  • Total Order Value
    : View the complete subtotal revenue generated by valid orders at a glance.
  • Stockout Rate
    : Monitor inventory health with a clear percentage of SKUs that have zero or negative available quantity.
How to Find It
  1. Click the
    Organizational Insight
    or
    Sales Insight
    dashboard under the
    Insights
    section in the left menu.
  2. Find the new
    KPIs
    in the
    first two rows
    .
image
Resources
Learn more in our updated documentation:

new

techSHIP+

techSHIP MultiSite

techSHIP

Build and Safeguard OMRs with AI and Snapshots

Building complex shipping logic in
techSHIP
is now dramatically
faster
and
safer
. These tools eliminate manual bottlenecks and prevent data loss during logic updates.
Generate rules using natural language prompts with the
AI Assistant
, and instantly roll back changes using
version control
inside the
Snapshots
tab.
What's New
  • Conversational Rule Generation
    : Describe requirements in natural language to let the
    AI Assistant
    automatically build the
    decision tree
    .
  • Rule Validation
    : Test your logic against real orders directly in the chat to ensure
    accuracy
    before applying changes.
  • Version History
    : The
    Snapshots
    tab logs every save, import, and rollback, allowing you to instantly
    Restore
    previous states.
  • Automated Summaries
    : Press
    Generate
    when saving to create an AI-powered description of your modifications.
⚠️ The
AI Assistant
is currently in
Beta
phase.
How to Find it
  1. Navigate to the
    Rule Sets
    page and edit a
    Rule Set
    .
  2. Press
    AI Assistant (Beta)
    to open the chat panel.
  3. Open the
    Snapshots
    tab to manage version history.
image
Resources
Learn more in our updated documentation:

new

techSHIP+

techSHIP MultiSite

techSHIP

Refund Manifested Orders Directly in techSHIP

You can now request
refunds
for processed orders even after a
manifest
is finalized. This stops unwanted shipments and helps recover costs on closed manifests.
Select one or multiple orders and use the
Refund
option from the
Action
menu to automatically submit the refund request to the
Carrier
.
What's New
  • Bulk Refund
    : Select multiple shipments from the grid and refund them simultaneously with a single confirmation prompt.
  • Data Integrity
    : The system maintains the original manifest association for accurate reporting while clearing the tracking number at the order level.
  • Automated Carrier Updates
    : Sends the exact refund or void request required by your supported
    Carrier
    (
    Canada Post
    processes a direct refund, while
    UPS
    and
    FedEx
    process standard voids).
How to Find it
  1. Select the target orders from the
    My Orders
    page or open a specific
    Order
    .
  2. Open the
    Action
    or
    Actions
    menu.
  3. Click
    Refund
    .
image
⚠️ Ensure your user profile has the
Void, Refund, and Delete
permission enabled within
Portal Users
.
Resources
For more detailed information, please review the in-place articles directly within
techSHIP
.
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