More than 1 return labels
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Donald Wedding
Due to changing customer needs, we have a weird edge case we'd like your opinion on how to handle.
Essentially it works like this:
The Customer, when they send us an Order, needs us to create some variable number of "Reverse Labels" for every order they make in addition to regular shipping labels. These "Reverse Labels" essentially flip the ship to and ship from locations of an order, with a different weight and dimensions for packages (so they aren't just return labels)
(note this is kind of what caused some of the confusion on the previous request for multiple return labels - as it turns out, the customer doesn't want Return Labels, they want something different... but called it a return label.)
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Donald Wedding
Hey Ed. Can we meet for a call? This information was originally provided to Techdinamics about 3 months ago, and I dont believe it was sent to you. Those answers are most certainly going to create more questions, and I'd rather we just meet and solve it with a meeting rather than waiting for a response either way.
I'm available any time tomorrow for a meeting, or any time for the rest of the day as well. Alternatively, feel free to call me at 502-638-8082.
Edward Aguiar
Donald Wedding is there a process or logic that needs to be followed? If we are looking to automate this during order creation, we would need to understand the process. How do you determine the number of packages to create for return, weight, dimensions, and possible content? Is there a formula you are asked to follow? Or are you asking to provide you with a screen where you can manually create a return based on the original order?
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Donald Wedding
Hey Ed,
As you may see in the above requirements, we do need to swap the ship from and ship to labels as well. Is this something that can be done automatically via the Techship rules?
Edward Aguiar
Donald Wedding looks like you are creating order using API. If you are looking to create an order with different weights and dimensions from the original order, and the only thing connecting it to the original order is the address, it may be easier to create the new order in your system using the required number of pieces, their dimensions, and weights. You could do it using the same API call you use today when creating the original order.
If you are looking to automate the process on our end, we would need to understand the logic for how to create the number orders - what should be the weight and dimensions of each piece and how to determine the number of pieces.